Terms and conditions

MAINTENANCE

(Tips for products from the webshop)

I have made the cutting boards in the webshop with care and attention, and I hope you will enjoy using it for a long time! If you follow below advice, your cutting board will serve you for many years to come.  

1) Cleaning 

It is best to clean wooden cutting boards with a clean, moist cloth. If that is not sufficient, rinsing it under the tap will help.  Dry the cutting board carefully, and leave it to dry in in a cool and dry spot. If the cutting board has become very dirty, it helps to rub it with coarse (sea) salt and white vineagar or lemon juice and give it a good scrub. When you're done scrubbing it, rinse the board under the tap, dry carefully and leave it to dry further. Don't forget to give your cutting board some oil after this!


2) Taking care 

Cutting boards need regular care. Giving your cutting board some oil once a month will keep it in good shape. Grapeseed oil is perfect for this! Olive oil is not advised, it will make the cutting board sticky and it will attract dirt.  It may look like an awful lot of work, but it makes sure your cutting board stays n good shape (pun intended!)

3) Please don't! 

Never expose a wooden cutting board for a prolonged period to moist: it will bend or crack. Never put your cutting board in full sunlight, or close to a source of extreme heat, like a stove. And please (!) never put a cutting board in a dishwasher! The extreme heat and moist, and the chemicals, will destroy it beyond repair. 


4) One more thing 

I have made the cutting boards with care. If you are not satisfied with your cutting board, please don't hesitate to get in touch with me (see warranty also). If the defect is caused by me, I will correct the mistake or refund within one year after your purchase. A wooden cutting board may wear after time, i can resurface your cutting board at a reasonable cost for you. 

I hope this cutting board will serve you faithfully for many years to come. May it help you in preparing or serving many good meals with loved ones, and be witness to lots of beautiful long evenings with wine and cheese (for instance ;)!



WARRANTY 

Purchases from the webshop

All products in the webshop have a warranty of one year on manufacturing faults. This warranty does not include natural aging as a result of normal use, such as scratching and / or staining. To maintain cutting boards from the webshop, please take a look at our advice at Terms and conditons / Maintenance. If the cutting board gets a bit worn out, I can make them as new again at a reasonable compensation. Should a problem occur after the warranty period, we will do our utmost to help you out. 

Commissioned work

For all custommade products, such as tables, cabinets, cupboards, or other commissioned work, we will inform you personally about the warranty and service that is applicable for your purchased item(s). 

Handmade

All products by Sam Berghuis Vormgeving are handmade. We want to draw your attention to the possibility of little imperfections as a result of using a collection of recycled materials. Discarded raw materials are used for new designs, we create unique objects from a combination of various types of wood. Therefore, each product is unique and a piece of craftmanship.

Giving or receiving items as a present 

To give your purchased item a long lifespan we add a small booklet in our packaging, with some advice how to take care of the item purchased. You can also read this advice on our website (terms and conditions / maintenance). In case you bought an item to give away as a present, please make sure you include this little booklet too, so your friend (and you) can enjoy the present for many years to come! 


SHIPMENT

We deliver your products within 3-5 working days after receiving your order confirmation and payment. In case you have an urgent request, please send us an e-mail so we can see what we can do for you. 

In the (exeptional) incident that we are absent, we will communicate any potential impact or delay on the shipment upfront in our webshop. 

We offer free delivery on orders of 120euro or more. For smaller order values we apply shipment costs based on PostNL rates for shipment within the Netherlands. For our shipments you will receive a track and trace code.

Should you wish shipment outside the Netherlands please let us know, so we can check and communicate the options and costs to you. We would like to make you aware that the possible additional costs such as VAT or import taxes in the country of arrival are borne by the customer.



RETURNS
 

We accept returns and exchanges of products bought in the webshop, within 14 days after the delivery provided that items are returned to us in original unused condition. Once we received the product we will make the refund or exchange the product (if the product you wish to exchange it for is still in stock).

If you would lke to return your product, please follow the steps below:

1. Register your return: Send an email to samberghuisvormgeving@gmail.com with your order number, a description of the product(s) you want to return and the reason for your return (voluntarily). In case of an exchange of products, please specify clearly which product you want to exchange. 

2. Prepare your package: Fill out the Sam Berghuis Vormgeving return form. Place the form, along with the product(s) you would like to return back in the original packaging, including the filling materials (such as styrofoam) and seal it securely with tape.  The product(s) have to be returned in the original condition, so please take care of preparing the shipment. 

3. Send it bak: Select a carrier of choice and ship to the address below. We recomment you to choose a shipping option with tracking number (track and trace). Shipping costs for returning items are borne by the customer.


Sam Berghuis Vormgeving / RETURN 

Domineeslaan 29 

1161 BV Zwanenburg 

Nederland  / The Netherlands
 

After receiving and reviewing your return you will receive a new product or refund as soon as possible. 

For questions please ontact us at samberghuisvormgeving@gmail.com

Here you can download the return form. 

PRIVACY 

Sam Berghuis Vormgeving respects the privacy of all users of its website and the personal information will therefore be treated confidentially. We would like to be open about the data that we collect in our system. 

Privacy - online purchases and shipment. 

When you make an online purchase, you will be asked for the following information: your address, your e-mail address and your phone number. We store this information in order to provide information about the shipment.  To deliver the products, Sam Berghuis Vormgeving, shares the consumer's information with the transport company in order to complete the delivery. The transport company may only use this data for this purpose. 

 

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